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Concierge Supervisor
Category: Restaurant
  • Your pay will be discussed at your interview

Job code: lhw-e0-88381900

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Omni Hotels

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Concierge Supervisor

Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

The Activity Concierge Desk will primarily act as the hub of information for all activities and events resort-wide. The Lead Concierge will oversee all facets of the Activity Concierge Desk, with a concentration on organizing and disseminating resort information to our guests and associates.


+ Maintain the Activity Concierge Desk as the information hub for guests of the resort

+ Assist in creating and implementing an on going training program that will include experiencing Resort dining outlets and activities

+ Implement MOS training monthly to ensure our associates are delivering the best guest experience possible

+ Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc.

+ Create staff schedules and maintain payroll based on occupancy

+ Administer the departments payroll

+ Maintain communication with all departments at the Resort

+ Assure coverage of the Activity Concierge Desk at all times

+ Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. brochures, trail maps, etc.)

+ Maintain a library of regional information (i.e. directions, dining options, etc.)

+ Remain aware of resort dining schedules, events, etc. and be sure staff is kept up to date on all pertinent information

+ Maintain cooperative relationship with the Guest Services staff at Bretton Woods to ensure consistent guest service/relations throughout the resort

+ Other tasks as assigned by Guest Services Manager or other applicable managers.

Hotel Specific Essential Functions:

+ Ensure that our incoming guests are contacted prior to arrival to schedule services, dining, activities, and general resort amenities using our Central Amenities Reservations program (CAR).

+ Communicate with our Reservations Manager regarding booking levels to ensure that CAR is using the most up to date house counts and marketing bulletins to ensure a memorable and seamless stay with us.

+ Work closely with the Events and Activities Department and all departments within the resort

+ Work closely with our Resort Vendors (ie. Dog Sledding, Equestrian Program, etc) to ensure scheduling and staffing levels reflect our guests needs


Must be able to work a flexible scheduling including, weekends and holidays, as well as Mondays.

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Requisition ID2018-21754

# of Openings1

Category (Portal Searching)Front Office Operations

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