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Customer Service Representative
SALEM NH 03079
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88385791

Company Profile

Sulzer Pumps US Inc.

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Summary

  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Customer Service Representative
Applicator Systems, a division of Sulzer Ltd, offers products and services for liquid application and mixing technology. Our customers benefit from advanced solutions in the field of precise applications as well as one- and two-component mixing and dispensing systems. Our global network ensures local knowledge and competence. Our market focus is on:


+ Mixing and dispensing systems for the adhesives and dental markets

+ Precise application systems for liquid color cosmetics and beauty accessories

+ One- and two-component applications systems for healthcare markets


Sulzer Mixpac is seeking an Account Support Manager / Customer Service Rep for our Salem, NH office


The Account Support Manager / Customer Service Rep is responsible for building strong customer relationships that result in customer loyalty.


Functions of the Account Support Manager are:


+ Proactively keep customer informed regarding orders, shipment, delays, and ensures that the customer and Account Manager are always up to date on product/order related issues.

+ Build strong internal cross functional relationships that drive speedy resolutions and action for customers

+ Partners with the Account Management team to provide support as required to serve the customer

+ Attracts potential new customers and expands existing relationships by answering product and service questions, suggests information about other value added products/services.

+ Confers with customers by telephone, email or in person in order to provide information on products and services, takes and processes orders and obtains details of complaints

+ Resolves product or service problems by clarifying the customers complaint; determines the cause for the complaint, selects and explains the best solution to solve the problem, expedites the correction or adjustment needed, follows up to ensure resolution and works with Account Management team to keep customer updated on resolution and corrective action

+ Assist in and support all accounting actions; remain up to date on customer billing, shipping and delivery requirement


Qualified candidates will possess:


+ 3+ years of experience in customer service and relationship management

+ Dental industry knowledge preferred

+ SAP preferred

+ MS Office Suite proficiency (Word, Excel, PowerPoint)

+ Ability to quickly learn technical products and/or terms

+ Superior attitude supporting a customer focused culture

+ Strong interpersonal and communication skills

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